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Most Commonly Asked Questions

What is your delivery time?
Regular orders from our collections are shipped in 7 working days. Multiple orders from our collection are shipped in 21 working days. Rush orders and special deal orders are shipped in 7 working days. However, it may take 3-5 additional days in transit due to verification of size for the first time before you receive your order. It takes slightly longer when a fabric is on back order. Each shirt is made from scratch. First, a pattern is made based on your measurements and preferences, and then your shirt is hand made by our experienced tailors.

How do I know I am providing the right measurements?
We use a fool proof online measurement system that makes providing your measurements simple and easy. The only measurements we need are your neck size, sleeve length and body type. We also have with details an explanation on how to measure that can help you along the way. If you should have questions or run into problems, please use our live chat feature or call us at 1-917-284-9536 and we will be glad to help. Rest assured that we personally review each order before it goes to production. We will call you if we see any inconsistencies to confirm all order information.

What measurements do you need to make me a custom shirt?
Simple! All we need is your neck size, sleeve length and body type. If you know your measurements,we can make you a custom shirt with your choice of collar, cuff and style details. However if you prefer to get measured by a professional, please click here and take this form to your local tailor to fill out for you. Please rest assured that we will call you to verify your measurements if we see any inconsistencies in your information.

What if I don't like the shirts I ordered?
Our goal is 100% satisfaction. Although we have an over 96% success rate of providing the right fit on your first order, we will either remake the shirt or return your money if you are not happy with the quality or workmanship of our shirts. Please click here to get full details on our worry free guarantee.

Is it safe for me to buy using my credit card on the Nattyshirts.com site?
Absolutely! Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means that your order cannot be read as it travels over the Internet, so your name, address, and credit card information are secure.

What measurements do you need to make me a custom shirt?
Simple! All we need is your neck size, sleeve length and body type. If you know your measurements,we can make you a custom shirt with your choice of collar, cuff and style details. However if you prefer to get measured by a professional, please click here and take this form to your local tailor to fill out for you. Please rest assured that we will call you to verify your measurements if we see any inconsistencies in your information.

Is it safe for me to buy using my credit card on the Nattyshirts.com site?
Absolutely! Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means that your order cannot be read as it travels over the Internet, so your name, address, and credit card information are secure.
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